Jaini Bhavsar, CCXP

Hello there! 

I'm Jaini Bhavsar. I hold a Master's in Global Strategic Communication from Loyola University Chicago and an MBA in Marketing from Campbellsville University. 

I first discovered the world of customer experience by chance during my role as a Market Research Analyst at Lippert, where I supported the CX team. What started as an unexpected opportunity quickly became a career choice by intent. Today, I work as a Customer Insights Research Anlayst at Global Payments, where I focus on bringin the customer's voice into business decisions. 

As a CX professional, I'm passionate about creating meaningful impact in the customer journey—often behind the scenes. For me, elevating the customer experience through insights and process improvements isn't just rewarding—it's what brings joy and purpose to my work.