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Sign InVeritiv Corporation
Customer Solutions Director
I am a customer experience leader with a background in leading large-scale customer operations, custoner success and experience transformation across complex, multi-channel environments. Currently, I serve as a Customer Solutions Center Director, where I focus on embedding customer centric strategy into daily operations while deliveriong measurable improvements in retention, efficiency and profitability. My experience spans Voice of the Customer, CX strategy execution, metrics and ROI, and large scale change management. I am particularly passionate about translating customer insights into practical, scalable solutions that align the customer experience with business outcomes. I am pursuing CCXP certification to deepen my professional practice, contribute to the CXPA community, and continue learning alongside peers who share a commitment to advancing customer-centric leadership.
