Hieu Nguyen, CCXP

🍍 Welcome, I'm Hiếu!

Hospitality is my North Star, love language, & craft.

💡 I'm building Make It Count Hospitality - an academy & boutique consulting firm guiding brands to craft indelible guest & employee journeys.

Over 6 years across 3 continents, my journey spans:

✔️ Guest-facing experiences: F&B, banquet, rooms division, travel, training.

✔️ Behind-the-scenes: sales, marketing, HR.

Academically: MBA @ Hotelschool The Hague 🇳🇱 Bachelor's @ UNLV 🇺🇸 Associate's @ SHMS 🇨🇭

• Creator: That Sweet Nosh Newsletter & Hiếu Khách Podcast

• Mentor: Trà Đá; Toastmasters; HiLL; T.H.E; Think On; YSEALI; AIESEC; Vinschool

• Notable Recognition: Duke of Edinburgh's International Gold Award | TEDx Speaker | Outstanding Toastmasters Awardee | UNLV: Outstanding Graduate; Hospitality Mentee of the Year; Outstanding Peer Mentor; Outstanding Student Leader

💌 Curious how I design hospitality-driven CX/EX? Let's connect!