Haneen Yehya, CCXP

Hello everyone! My name is Haneen Yehya, and I'm a Customer Experience professional with over 11 years of experience in customer service, technical support, and CX transformation across the Middle East and beyond.

My journey began as a Customer Service Agent at Samsung, where I was later promoted to Technical Service Supervisor, the moment my passion for enhancing customer journeys truly began. This passion was further fueled by my transition to Huawei, where I served as Country Service Manager and later as Regional Customer Experience Manager, leading CX initiatives, service strategy, and process optimization across multiple markets.

Currently, I serve as Head of Customer Experience at Naviparking, where I lead digital transformation projects, CRM implementation, and initiatives that align employee experience with customer experience across regions.

Academically, I have recently obtained the Level 7 Chartered Management Consultant title from CMI, I hold a Master’s degree in Artificial Intelligence & Machine Learning, and am now pursuing my Doctorate in AI &  Business Analytics, focusing on how AI and data intelligence can elevate customer experience strategy and business impact.

I joined CXPA to connect with a community of passionate professionals, exchange best practices, and grow collectively as a CX leader. I believe in balancing technology with human empathy to design meaningful experiences that empower both customers and employees, and I’m thrilled to be taking the next step toward earning my CCXP certification.