Hamad Alqattan

I am a Customer Experience Manager at Bahrain Islamic Bank, with over 16 years of experience in banking and a strong focus on customer experience, service transformation, digital adoption, and relationship management across Retail and SME/Corporate Banking.

Throughout my career, I have seen that exceptional customer experience is not simply about delivering good service—it is about understanding customer needs, redesigning processes around those needs, empowering employees, and using data and technology to create measurable business value. In my current role, I work closely with customers and internal stakeholders to improve journeys, resolve service challenges, strengthen onboarding and account-opening processes, and enhance the overall banking experience.

My professional development has also focused heavily on leadership, strategy, digital transformation, analytics, and customer experience. I am pursuing the CCXP credential because I want to strengthen my practice against an internationally recognised CX framework and contribute more effectively to the CX community.

I look forward to connecting with other CX professionals, sharing practical experiences from Islamic banking and the GCC market, learning from global best practices, and contributing to the continued advancement of customer experience as a strategic business discipline.