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Customer Experience Advisor
👋 Hi, I’m Grayce, a designer and strategist who lives for messy problems and big ideas! I love diving into the complexities of today’s world to plan for a better tomorrow. Whether I’m mapping a system, leading a research sprint, or crafting a visual story, I bring a mix of curiosity, care, and creativity to everything I do. With a background in qualitative research, service design, and strategic foresight, I thrive in end-to-end work. My sweet spot? Human-centred design that’s empathetic and built to make an impact. When I’m not knee deep in research, you can find me rock-climbing, editing videos, experimenting in the kitchen, or curled up bingeing anime and then taking a well-earned nap.