Eugene Ansu-Kyeremeh, CCXP

I’m a customer experience and service management professional with over 20 years of work experience—15years in IT Service Management (ITSM), and the  last 5 years working squarely in Customer Experience. Over that time, I’ve led and supported CX initiatives and technology-driven projects aimed at improving service delivery, raising customer satisfaction, and making operations work better for both customers and teams.

I approach CX with a strong  mindset and hands-on experience. My work often involves bringing together customer feedback, service design, digital channels, and process improvements to strengthen the end-to-end customer journey. Having spent much of my career at the intersection of people, process, and technology, I’m especially interested in how data, automation, and usable CX frameworks can deliver real, measurable results in complex organizations.

I enjoy working alongside other CX professionals, exchanging lessons from real-world implementations, and exploring how well-designed experiences can build trust, loyalty, and long-term value.