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Sign InStanbic Bank Ghana PLC
Head, Business and Commercial Banking
I am a seasoned banking professional with over two decades of experience in client experience and related disciplines across corporate, commercial, and investment banking. I currently lead a portfolio focused on driving SME growth, with accountability for client acquisition, portfolio performance, and service excellence.
My work centers on embedding client experience principles into digital channels and relationship-led banking, with particular emphasis on service operating model design, coverage effectiveness, and cross-functional alignment to deliver measurable client and business outcomes. I look forward to learning from the CXPA community and contributing practical, execution-focused insights.
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