Erin Wallace, CCXP

Accomplished senior executive in customer-led growth leading CX, sales, support, and marketing, and known for exceptional leadership and driving results through strategic planning and service design to deliver consistent brand and value messaging.

Leader in customer-centered innovation (JTBD), product launch and customer growth strategy. Extensive experience in Commercial Excellence and Customer Experience design and implementation.

Career Highlights:

• Over 20 years of experience in customer interactions
• Expertise in customer-centered innovation (JTBD)
• Proven ability to identify and innovate customer interaction opportunities
• Strengths in designing solutions based on enterprise, customer, and colleague needs
• Experience in Fortune 100, midsize, and startup companies
• Expert in Bain & Company's customer practice
• Speaks at Customer Experience industry events

Professional Expertise:

• Customer Experience (CX) design and implementation
• Strategic planning
• Service design
• Customer-centered innovation
• Product launch strategies
• Customer growth strategies

Industry

Manufacturing

Global Region

United States

Professional Information:

• Company: Bain & Co
• Location: Bath, NC
• Website: http://www.Bain.com
• CXPA Member and 2024 Board of Directors
• CCXP Certified