Christopher Palin, CCXP

Christopher Palin, MBA, CCXP
Manager, Voice of the Customer, BDC | President, CXPA Quebec | Vice-Chair, Grace Dart Foundation

Christopher Palin is a seasoned leader in customer experience with over 20 years of expertise spanning industries such as aerospace and financial services. As Manager of Voice of the Customer at the Business Development Bank of Canada (BDC), he champions client-centric transformation in Canada’s only bank devoted exclusively to entrepreneurs.

A Certified Customer Experience Professional (CCXP) and MBA graduate from HEC Montréal, Christopher is known for applying the five foundational pillars of customer experience to drive measurable impact. He also serves as President of CXPA Quebec and Vice-Chair of the Grace Dart Foundation, where he advocates for the well-being of seniors.

Christopher brings a dynamic and practical perspective to every stage, blending strategic insight with real-world application.