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Partner, Collaborative Innovation Methods & Customer Experience
Catherine Gauthier, CCXP
Co-Founder & Partner – Interface&co | Executive, Speaker, and CX Thought Leader
With over 15 years of experience in customer experience (CX), strategic transformation, and human-centered innovation, Catherine Gauthier is a dynamic leader, consultant, and educator helping organizations rethink their customer and stakeholder experiences to create sustainable impact.
As Co-Founder and Partner at Interface&co, a boutique consulting firm specializing in customer experience and innovation management, Catherine supports organizations in designing future-ready strategies and accelerating innovation through human-centered methodologies such as Design Thinking, Service Design, and customer journey mapping. Her team works with B2B, B2C, and government organizations to align customer expectations, business objectives, and societal responsibilities, creating meaningful, measurable change.
Previously, Catherine served as Head of Customer Experience Practice at Valtech, a global digital agency operating in 35 countries, where she led international CX experts and guided organizations through large-scale digital transformations. She has also held leadership roles in workforce planning, contact center operations, and human resources, giving her a holistic understanding of how strategy, processes, and people shape customer outcomes.
Customer Experience Strategy & Transformation
Developing CX strategies that drive measurable value by improving customer satisfaction, loyalty, and operational efficiency.
Customer Journey Mapping & Service Design
Designing seamless, responsible, and future-proof customer journeys across complex ecosystems.
Innovation Management & Human-Centered Design
Leveraging Design Thinking and collaborative innovation practices to accelerate business transformation.
Sustainable & Responsible CX
Helping organizations integrate sustainability and social responsibility into customer experiences, balancing short-term needs with long-term impact.
Organizational Enablement
Building internal capabilities through training, coaching, and maturity audits, empowering teams to own and scale their CX practices.
Speaking, Teaching & Thought Leadership
Regular conference speaker, HEC Montréal lecturer, and CXPA Canada Co-Chair, sharing insights on CX, innovation, and sustainability.
GreenBook Future List (2022) – Named one of the Top 30 Global Marketing Research Experts to Watch.
CXPA Impact Award Finalist (2022) – Recognized for impact on both the profession and organizations.
Multiple Stevie Awards for Customer Service and Sales Leadership (2013).
Founder of the CXPA Québec community and past-chair of CXPA Canada.
Contributor to the CXPA Book of Knowledge : Co-author of the Experience Design and Innovation section.
Member of the CXPA Research Committee : Actively involved in advancing research and best practices in customer experience.
Interface&co is a boutique consulting firm dedicated to helping organizations design better customer and stakeholder experiences while accelerating innovation and transformation. We combine strategic vision with hands-on methodologies to:
Deliver CX and innovation maturity assessments and transformation roadmaps
Design responsible, human-centered customer journeys
Facilitate co-creation workshops and innovation ecosystems
Develop organizational capabilities through training, coaching, and leadership support
Drive sustainable business practices aligned with customer expectations and societal needs
Our clients span sectors including government, public services, transportation, higher education, financial services, retail, and manufacturing. By blending strategy, innovation, and experience design, Interface&co creates lasting value for organizations and their stakeholders.
