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Sign InInflux User Research Philippines Inc
UX and CX Research Lead
Customer Experience leader with extensive expertise in designing and executing mixed-methods research programs that translate customer insights into strategies improving CSAT, NPS, and business growth. Experienced in leading Voice of Customer (VoC) programs, NPS/CSAT analytics, and journey mapping to uncover customer needs, pain points, and drivers of satisfaction across digital and service touchpoints. Skilled at collaborating with Product, Design, Engineering, and Business stakeholders to embed customer-centric practices into decision-making. Adept at building frameworks, dashboards, and research standards that enable organizations to prioritize customer experience while mentoring teams in CX and research best practices. Passionate about advancing CX maturity and creating inclusive, user-centered experiences that strengthen loyalty and engagement.
