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Sign InDelta Air Lines, Inc
Customer Experience Strategy & Design
Strategy leader with deep expertise in customer-led strategies, experience design, and human-centered innovation that drives meaningful business transformation. My background spans strategic visioning, journey mapping, futures thinking, and innovation—enabling me to identify emerging trends and translate insights into actionable strategies that elevate engagement, drive growth, and prepare organizations for the future.
With an MBA from Emory and a BS from Georgia Tech, I bring both analytical rigor and creative thinking to every challenge. Certified in Customer Experience (CCXP) and Project Management (PMP), I lead with empathy, vision, and execution.
