Members sign in to see contact information.
Sign InPfizer
CX Excellance US Team Lead
Strategic and results-driven global executive with over 15 years of leadership experience in Marketing, Customer Experience (CX), AI-driven Digital Transformation, and Business Strategy across Pharmaceutical, Technology, and Consumer Goods industries. Recognized for leveraging advanced analytics and artificial intelligence to accelerate growth, optimize omnichannel engagement, and deliver measurable revenue impact. Demonstrated success in managing P&L, leading cross-functional teams, and building customer-centric frameworks that strengthen market access and loyalty. Proven track record of achieving double-digit growth, pioneering CX measurement models, and shaping transformative go-to-market strategies across U.S., Latin American, Asia, Africa, and the Middle East. Skilled negotiator with deep expertise in customer engagement, data-driven governance, and shaping sustainable healthcare and business outcomes. Bilingual in English and Spanish.
