Members sign in to see contact information.
Sign InEmirates Post Group
Director of customer experience
Customer Experience Leader with 13+ years driving enterprise-wide CX strategy, journey design, and transformation across postal, logistics, e-commerce, fintech, and telecom sectors.
Proven track record in building CX organizations (governance, analytics, strategy & innovation), scaling omnichannel service (Web, Apps, Retail branches, contact centers), and deploying CRM, AI, and self-service tools to lift satisfaction, retention, and
productivity.
Adept at aligning CX strategy with corporate goals, embedding loyalty and
retention frameworks, and delivering measurable business outcomes through
customer lifecycle management and digital engagement platforms. Expert in VOC/NPS programs, CX operations, and continuous improvement.
