CXPA Global | Legacy of Leadership

Emeritus Directors

Bruce Temkin, CCXP Founder & Emeritus Director

Jeanne Bliss, CCXP Founder & Emeritus Director

Parrish Arturi Emeritus Director

Karyn Furstman, CCXP Emeritus Director

Diane M. Magers, CCXP Emeritus Director

Desirree Madison-Biggs Emeritus Director

Bob Azman, CCXP Emeritus Director

Past leaders

2011

Corporate Members:
Lior Arussy, President, Strativity Group
Parrish Arturi, SVP, Customer Experience, Fidelity Investments
Jim Bampos, Vice President, Customer Quality, EMC Corp.
Jeanne Bliss, President, CustomerBliss
Erica Bullard, Vice President, Customer Experience, Healthy Directions LLC
Chris Davey, Senior Vice President & Managing Director, Sapient Nitro
Kimberly Edmunds, Senior Vice President of Customer Experience, Cox Communications
Karyn Furstman, Vice President Customer Experience, Safeco Insurance
Jason Mittelstaedt, Chief Marketing Officer, RightNow
Dorsey McGlone Russell, Vice President, Customer Experience Global Accountabilities, Lexis Nexis
Bruce Temkin, Customer Experience Transformist & Managing Partner, Temkin Group

Individual Members:
Brian Andrews, Vice President, Customer Experience & Business Excellence, Intuit
Ginger Conlon, Editorial Director, 1to1 Media
Ian Golding, Head of Group Customer Experience, Shop Direct Group
Karl Sharicz, Manager, Customer Intelligence, SimplexGrinnell

2017	2016
Desirree Madison-Briggs, CCXP, Chair Bob Azman, CCXP, Vice Chair Annette Franz, CCXP, Sec/Treasurer Barbie Fink, CCXP, CCXP Chairman Tabitha Dunn, CCXP Carolyn Muise Carlos Pimenta Natalie Schneider, CCXP Lara Lee Lonnie Mayne Roberta O'Keith, CCXP Nancy Porte, CCXP Sara Terry Lorraine Schumacher, CCXP Dave Kreiner Lynn Hunsaker, CCXP	Desirree Madison-Briggs, CCXP, Chair Bob Azman, CCXP, Vice Chair Annette Franz, CCXP, Sec/Treasurer Barbie Fink, CCXP, CCXP Chairman Tabitha Dunn, CCXP Diane Magers, CCXP Carolyn Muise Carlos Pimenta Natalie Schneider, CCXP Lara Lee Lonnie Mayne Roberta O'Keith, CCXP Nancy Porte, CCXP Sara Terry Lorraine Schumacher, CCXP

2019	2018
Bob Azman, CCXP, Chair Annette Franz, CCXP, Vice Chair Barbie Fink, CCXP, Sec/Treasurer Desirree Madison-Biggs, CCXP, Immediate Past Chair Lynn Hunsaker, CCXP Dave Kreiner Diane Magers, CCXP Brad Smith JC Paradise, CCXP Nancy Porte, CCXP Lorraine Schumacher, CCXP Tabitha Dunn, CCXP Alison Circle, CCXP	Desirree Madison-Biggs, Chair Bob Azman, Vice Chair Annette Franz, Secretary/Treasurer Barbie Fink, CCXP Chairman Tabitha Dunn Lynn Hunsaker, CCXP Dave Kreiner Lorraine Schumacher, CCXP Nancy Porte Carolyn Muise Carlos Pimenta Sara Terry Roberta O’Keith Curtis Kopf Brad Smith Alison Circle, CCXP

2021
Barbie Fink, CCXP, Chair
Annette Franz, CCXP, Immediate Past Chair
Nancy Porte, CCXP, Vice Chair Treasurer
Tabitha Dunn, CCXP, Treasurer
Gokhan Kara, CCXP
Michelle Morris, CCXP
Stacey Nevel, CCXP
JC Paradise, CCXP
Mark Slatin, CCXP
Brad Smith
Amy Shioji, CCXP
Roxie Strohmenger, CCXP
Jayalakshmi Sudarshan, CCXP
Mark Ratekin, CCXP
Alison Circle, CCXP
Kathy Van de Laar, CCXP

2020
Annette Franz, CCXP, CXPA Chair
Barbie Fink, CCXP, CXPA Vice Chair
Nancy Porte, CCXP, CXPA Treasurer
Bob Azman, CCXP, Immediate Past Chair
Alison Circle, CCXP
Tabitha Dunn, CCXP
Lynn Hunsaker, CCXP
Gokhan Kara, CCXP
Dave Kreiner
Michelle Morris, CCXP
J.C. Paradise, CCXP
Lorraine Schumacher, CCXP
Amy Shioji, CCXP
Brad Smith
Kathy Van de Laar, CCXP

2022

Nancy Porte, CCXP, Chair
Tabitha Dunn, CCXP, Vice Chair
Amy Shioji, CCXP, Sec/Treasurer
Barbie Fink, CCXP, Immediate Past Chair
Carolyn Klinger, CCXP
Gokhan Kara, CCXP
Michelle Morris, CCXP
Sebastien Munar, CCXP
Stacey Nevel, CCXP
Mark Ratekin, CCXP
Anita Siassios, CCXP
Wayne Simmons, CCXP
Mark Slatin, CCXP
Roxana Strogmenger, CCXP
Jayalakshmi Sudarshan, CCXP
Kathy Van De Laar, CCXP