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A Word from Leadership

Welcome to CXPA Europe!

On behalf of CXPA Europe, we’re excited to welcome you to this space dedicated to our growing community in Europe. Our mission is to advance customer experience understanding across the region while fostering local connections and building a vibrant network of CX professionals.

CXPA Europe plays a key role in shaping the future of CX, transitioning from an advisory council to a strategic growth council with a greater focus on engagement, partnerships, and tailored content for the European market. As we continue to develop this space, we look forward to sharing more insights, opportunities, and ways to get involved.

For now, this page highlights key individuals and resources within our community, with more to come! Be sure to stay connected as we expand our initiatives, including regional newsletters, event collaborations, and CXPA’s growing presence across Europe.

Need Assistance?

  • If you have any questions or need further information, please feel free to reach out to Alex, Ana, or Nicole.
  • Stay updated by following our newsletters and joining our upcoming events.
    • Please Note: To receive the Europe Regional Newsletter, you must be a CXPA member.

We look forward to your active participation and contributions!

Mr. Alex Reis, CCXP

Chair

CX Consultant

BioA Customer Experience Leader with hands-on experience on all levels of customer experience ambience, including Customer Journey Design,Voice of the... Read more

Dr. Ana Iorga, CCXP

Immediate Past Chair

CEO & Chief Neuroscientist

BioDr. Ana Iorga is a consumer neuroscience and behavioral sciences expert with a deep abiding passion for understanding humanbehavior. Having spent a... Read more

Ms. Tammy C. Benevento (Pinkerton)

Head of Section - Customer Journey Management

Mr. Edwin Best

Global trusted advisor for Customer-centric business

Andrea van Bloois-Romero

Mr. Ayman van Bregt, CCXP

Digital Customer Experience Strategist

Ms. Rachel Cope, CCXP

Head of CX and Growth

Marineuza Dias

Director of Member experience & Quality

Ms. Sue Duris, CCXP

Principal Consultant

BioI have more than 20 years of experience in customer experience and marketing. I have held c-suite, director, consulting, and advisory roles. My foc... Read more

Igor Krutikov, CCXP

BizDev – Head of Operations (ReCommerce)

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Mr. Oscar Magnani, CCXP

Customer Service Manager

Kat Stroud, CCXP

Senior CX Consultant

Ms. Betul Yilmaz, CCXP

Founder

Nicole DuMont

Nicole DuMont

CXPA Staff Liaison

CXPA Volunteer & Workgroup Manager

Nicole joins CXPA as their Volunteer & Workgroup Manager bringing extensive experience working with cross-functional teams in leading and developi... Read more
Greg Melia, CAE

Greg Melia, CAE

CXPA CEO

Chief Executive Officer

CEO Greg Melia, CAE, works with the CXPA Board of Directors to:Ensure the health of CXPA's cultureStrengthen its position as the trusted source for CX... Read more