A Word from Leadership

Welcome to CXPA Europe!

On behalf of CXPA Europe, we’re excited to welcome you to this space dedicated to our growing community in Europe. Our mission is to advance customer experience understanding across the region while fostering local connections and building a vibrant network of CX professionals.

CXPA Europe plays a key role in shaping the future of CX, transitioning from an advisory council to a strategic growth council with a greater focus on engagement, partnerships, and tailored content for the European market. As we continue to develop this space, we look forward to sharing more insights, opportunities, and ways to get involved.

For now, this page highlights key individuals and resources within our community, with more to come! Be sure to stay connected as we expand our initiatives, including regional newsletters, event collaborations, and CXPA’s growing presence across Europe.

Need Assistance?

  • If you have any questions or need further information, please feel free to reach out to Alex, Ana, or Nicole.
  • Stay updated by following our newsletters and joining our upcoming events.
    • Please Note: To receive the Europe Regional Newsletter, you must be a CXPA member.

We look forward to your active participation and contributions!

Mr. Alex Reis, CCXP

Chair

Cliente Sempre

CX Consultant

I am a Certified Customer Experience Professional (CCXP) with over 10 years of expertise in Customer Experience Management, Strategy, and Busines... Read more

Dr. Ana Iorga, CCXP

Immediate Past Chair

Buyer Brain

CEO & Chief Neuroscientist

Dr. Ana Iorga is a consumer neuroscience and behavioral sciences expert with a deep abiding passion for understanding human behavior. Having spen... Read more

Ms. Tammy C. Benevento (Pinkerton)

CX Leader

Head of Section - Customer Journey Management

Passionate about CX, absolutely love what I do! Mom of two boys and two fur babies (dogs) as well. Love to read, sing, dancing and I draw. Absolu... Read more

Mr. Edwin Best

Edwin Best CRM & Cx

Global trusted advisor for Customer-centric business

My mission is to guide organizations towards customer-centric business; I combine the disciplines of Journey Management (CX), Tech (CRM, AI &... Read more

Andrea van Bloois-Romero

Seeking next opportunity

I’m Andrea, and I’m passionate about advancing the practice of customer experience by bridging the gap between vision and execution. ... Read more

Mr. Ayman van Bregt, CCXP

Ignite.cx

Digital Customer Experience Strategist

Ms. Rachel Cope, CCXP

Business Advantage

Managing Director

Marineuza Dias

Workplace Options

Director of Member experience & Quality

I am a Customer Experience professional with expertise in employee well-being programs. I focus on aligning Customer Experience (CX) and Employee... Read more

Ms. Sue Duris, CCXP

M4 Communications

Principal Consultant

Sue Duris is a strategic Customer Experience and Business Transformation leader who drives measurable growth through innovative, customer-centri... Read more

Igor Krutikov, CCXP

Авито

BizDev – Head of Operations (ReCommerce)

Mr. Oscar Magnani, CCXP

Movex S.p.A.

Customer Service Manager

Kat Stroud, CCXP

Forsta

Senior CX Consultant

Kat Stroud is a Senior CX Consultant at Forsta with over 13 years of experience helping organisations design and deliver impactful customer exper... Read more

Ms. Betul Yilmaz, CCXP

Elephant Istanbul

Founder

Nicole DuMont

Nicole DuMont

CXPA Staff Liaison

Customer Experience Professionals Association

CXPA Volunteer & Workgroup Manager

Greg Melia, CAE

Greg Melia, CAE

CXPA CEO

Customer Experience Professionals Association

Chief Executive Officer

  Greg Melia is a global customer experience (CX) leader, strategist, and advocate for the advancement of the CX profession. As CEO of the ... Read more