Yasmin van den Hoven, CCXP

I am have extensive expertise in customer relationship management (CRM), customer experience management (CEM), process design, and Voice of the Customer (VoC) implementation. With a deep understanding of the challenges and opportunities in today’s dynamic marketplace, I drive customer acquisition, retention, and experience strategies across diverse industries.

My strategic approach to business development combines customer insights, commercial acumen, and process optimization to consistently achieve organizational objectives. My leadership philosophy centers on building high-performance teams and fostering a collaborative environment defined by transparency, equal opportunity, and a shared sense of purpose.