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Business Analyst- VoC
I've worked in CX since 2020, starting as a Senior Business Intelligence Analyst working with CX data and providing insights. My first projects were around turning qualitative data to quantitative data with natural language processing tools. I've spent the last lead as a Client Experience program manager in charge of turning client experience data into actionable insights from multiple listening posts such as surveys, call transcription, social listening, and email mining. My industry experience is in B2B Human Capital Management.
