Victor Musiwa, CCXP

I am passionate about helping entrepreneurs and established organisations sustainably maximise shareholder value by simplifying business models through first-principles thinking and digital transformation.

I am the first Namibian to be certified as a Certified Customer Experience Professional (CCXP) in 2020 and later as an Experience Management Professional (XMP) in 2022. In 2015, I established the Customer Experience Management division at Namibia’s largest financial services group, Capricorn Group. I subsequently served as a Customer Experience Specialist for the MultiChoice Group from 2018 to 2021.

From September 2021 to September 2023, I pursued a Master’s degree in Digital Transformation and Blockchain Technologies in Japan. I currently serve as Service Improvement and Customer Experience Manager at the Namibia Revenue Agency, alongside my role as Chief Experience Officer at Relentless Customer Experience.