Valerie Peck, CCXP

Elevate X Consulting Group

Partner

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About

 







PartnerPartner



Elevate-X Consulting Group, LLC · Self-employedElevate-X Consulting Group, LLC · Self-employed Apr 2024 - Present · 1 yr 7 mosApr 2024 to Present · 1 yr 7 mos Denver, North Carolina, United StatesDenver, North Carolina, United States

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    As a partner at Elevate-X Consulting, I work with organizations to create customer experience strategies that are data-informed, tech-enabled, and grounded in practical implementation.
    I help clients:
    • Develop or refine customer journey maps
    • Align organizational strategy with voice of customer (VOC) and behavioral data
    • Select and implement Martech and CRM systems to support 1:1 communication
    • Build Centers of Excellence (CoE) for CX
    • Improve loyalty, reduce churn, and drive measurable ROI
    I also lead executive workshops, mentor CX leaders, and co-develop internal playbooks. We serve Fortune 500s and growth-stage businesses alike.
    Tools & Frameworks: SuiteCX, Salesforce, Qualtrics, Hubspot, Empathy Mapping, CJM, VOC, CX Maturity Modeling
    
    
    
    
  
  
  
  
  

linkedin.com/in/valerie-peck-4b143