Uthpala Pinnaduwahewa

I, Uthpala Pinnaduwahewa is a Customer Experience professional specialized in the financial services sector including banking and capital market with hands on experience for 18 years and expertise in customer strategy, experience management, financial consumer protection, and Voice of the Customer (VoC). I am very passionate about building customer-centric organizations; having the focus on translating customer insights into strategic initiatives that enhance trust, loyalty, and business performance. My interests include CX governance, behavioral science, service excellence, and designing meaningful customer experiences that create sustainable value.