Tim O'Keefe, CCXP

12+ years serving at AI-powered SaaS technology brands in a variety of roles, ranging from customer success, customer experience program strategy, and Alliances / Partnerships.

--> Customer Success / Client Success <> 5+ years improving client sentiment, AI + CX Strategy, client retention, client health, value realization, and fertile ground to expand programs.

--> Partner Success / Alliances <> 7+ years serving, building, and maintaining SI consulting partners and ISV technology partners such as Deloitte, Accenture, Booz Allen, Gallup, Microsoft, Red Box Voice, and Salesforce.

--> Customer Experience / Voice of Customer / Contact Center strategy, consulting, and program guidance <> 11+ years at Forrester-leading CX technology providers, IDEO Human-Centric Design (HCD) Fundamentals certified, and Natural Language Process (NLP) / speech-to-text programs.

--> Publicly recognized as a Certified Customer Experience Professional (CCXP) via CXPA (https://cxpaglobal.org).

--> Gallup StrengthsFinder Personality Type: Strategic, Positivity, Woo, Communication, Ideation.