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Senior Client Success Manager
12+ years serving at AI-powered SaaS technology brands in a variety of roles, ranging from customer success, customer experience program strategy, and Alliances / Partnerships.
--> Customer Success / Client Success <> 5+ years improving client sentiment, AI + CX Strategy, client retention, client health, value realization, and fertile ground to expand programs.
--> Partner Success / Alliances <> 7+ years serving, building, and maintaining SI consulting partners and ISV technology partners such as Deloitte, Accenture, Booz Allen, Gallup, Microsoft, Red Box Voice, and Salesforce.
--> Customer Experience / Voice of Customer / Contact Center strategy, consulting, and program guidance <> 11+ years at Forrester-leading CX technology providers, IDEO Human-Centric Design (HCD) Fundamentals certified, and Natural Language Process (NLP) / speech-to-text programs.
--> Publicly recognized as a Certified Customer Experience Professional (CCXP) via CXPA (https://cxpaglobal.org).
--> Gallup StrengthsFinder Personality Type: Strategic, Positivity, Woo, Communication, Ideation.
