Thaciana Duarte Calcao Pereira

I am the founder and owner of TL General Services LLC, operating in residential cleaning and post-construction cleaning services.My daily work involves managing customer experience, organizing service operations, ensuring quality standards, and providing direct customer support.I have solid experience in customer service, post-sales processes, technical assistance, and operational coordination. I hold a degree in Business Administration and a technical certification in Telecommunications.
Throughout my career, I have worked to enhance the customer journey by ensuring professional, efficient, and high-quality service delivery.
I am joining CXPA to further develop my Customer Experience skills and strengthen the excellence of the services offered by my company.”