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Sign InLenovo (United States), Inc.
CX Program Manager
I am a customer experience professional with over 20 years of experience at Lenovo, where I have built a career at the intersection of technology, service delivery, and human-centered design. As a Customer Experience Program Manager, I have led cross-functional and global initiatives focused on improving service delivery, increasing customer satisfaction, and translating customer insights into actionable improvements that drive measurable results.
My work is grounded in the belief that effective customer experience is both strategic and human. I am passionate about designing systems and processes that are seamless, supportive, and aligned with customer needs, while enabling teams to deliver consistent and meaningful experiences at scale.
In addition to my corporate experience, I am a Certified Life Coach with a focus on resilience, behavior change, and mindset development. This background strengthens my CX leadership by informing how I approach change management, stakeholder engagement, and the emotional drivers behind customer and employee behavior. I incorporate principles from Positive Intelligence® and mental fitness to support sustainable performance and accountability.
I am also an award-winning author and a YouVersion Bible App Content Partner, contributing reflective and educational content focused on healing, resilience, and personal growth. My book, The Day My Heart Turned Blue, received the 2022 Eric Hoffer Spiritual Book Award. Most recently, my workbook, Lifting the Weight of Shame with God’s Love, was awarded Bronze in the 2026 Feathered Quill Book Awards (Religious/Spiritual category). Through my writing and speaking, I translate complex emotional and behavioral concepts into practical tools that support transformation—skills that directly complement my work in customer experience.
Today, I bring a holistic, people-centered perspective to customer experience leadership, combining enterprise CX execution, behavioral insight, and clear communication to help organizations better understand, serve, and support the people they impact.
