Tanya Fowler, CCXP

Tanya Fowler, CCXP, is Head of Customer Experience & Revenue Enablement at FCT, where she connects customer insight, sales enablement and workforce management to drive trust and revenue. She built FCT’s CX function from the ground up and pioneered AI-enabled Voice of Customer, helping nearly double NPS. Under her leadership, FCT earned three North American Customer Centricity Awards. Tanya was named a Woman of Influence (2021), received CXPA’s Emerging Leader in CX Award (2022) and chaired Emerging Leaders in CX (2023). She speaks on AI-enabled customer journeys and mentors the next generation of CX leaders.