Suzanne Kinney, CCXP

I'm a customer-focused professional with over 30 years experience in various leadership roles spanning client management, product management, sales support, and customer experience. I worked with Fortune 500 orgs. in the health care analytics space for 25 years and moved into property casualty insurance for the last 7 years. I have organized advisory boards, focus groups product feedback sessions. I have strong analytics background - and passion - for leveraging data and customer feedback to inform strategic planning and tactical execution. **Key Responsibilities:** - Strategic and tactical responsibility for VOC programs - Survey design and reporting - In-depth VOC analysis - Customer journey mapping - Developing personas - Presenting insights to business leaders - Managing VOC reporting platform - Promoting customer-centric culture ## Industry Insurance ## Global Region United States ## Professional Information - CCXP (Certified Customer Experience Professional) - CXPA Member - Website: http://www.travelers.com