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Lead, Defense and Intelligence
Customer experience-focused leader with 15+ years of expertise in training strategy, organizational development, and process optimization across global enterprises and SaaS/ERP platforms. Proven ability to design and implement customer-centric solutions, streamline workflows, and lead cross-functional teams to deliver measurable improvements in customer satisfaction, engagement, and operational efficiency. Skilled in journey mapping, change management, and stakeholder collaboration, driving alignment between business goals and customer needs.
