Shraddha Pande

I am an IT professional with 12+ years of experience, including 10 years in the healthcare industry. Currently, I am in the early stages of building and leading a Customer Experience (CX) capability in my company, where I manage survey designers, developers, and integration specialists.

I am keen to deepen my expertise in CX, focusing on understanding customer pain points, mapping customer journeys, and developing effective Voice of Customer programs. My role includes working with platforms such as Qualtrics, Medallia, and QuestionPro, and integrating them with analytics tools like Adobe, Google Analytics, Quantum Metric, and Hotjar.

As a consultant-cum-capability lead, I also contribute to sales and pre-sales efforts, helping showcase CX solutions and their value to clients.