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Scott Lee Holloway, CCXP

APS Bank

Head of Customer Experience

CCXP Certified since 2023 Malta

About

A highly driven, certified CX professional (CCXP) with a passion for people and Customer Experience optimisation. Over a decade's experience working in fast-paced, high-intensity environments within the financial services sector.

Key Professional Attributes

  • Certified Customer Experience Professional (CCXP)
  • Financial services sector experience
  • Strong interpersonal skills
  • Ability to engage effectively at all organizational levels

Personal Professional Philosophy

Always eager to challenge myself and expand on my skillset. A true believer that change and growth come from placing the customer at the heart of a business's operations.

Professional Strengths

  • Customer Experience optimization
  • Organizational transformation
  • Strategic engagement
  • Customer-centric approach

CXPA Involvement

  • 2026 Global Board of Directors2026 Treasurer

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