Satish Dave, CCXP

I worked at Kantar and led the Customer Experience practice working across clients in the telco, banking, insurance, retail, leisure and service sectors in general. I am also an experienced professional in advising clients on Brand, Segmentation, Innovation needs.

I bring in vast CX expertise – Insights (Needs and Expectations, NPS / CX Benchmarking, UX), Close loop CX (partnering with tech players – business needs, program design, taking actions – quarterly business reviews, close loop training, action planning workshops), 360 view – survey and non-survey data. In summary - make the best of CX platform and other data points client have.

I am looking at freelance / part-time options to support clients and solution providers.