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Voice of the Customer (VoC) Engagement Manager
I am a Manager of CX analytics at Lenovo, a global technology powerhouse that serves millions of customers every day in 180 markets. With over 14 years of experience in leveraging big data to drive strategic decision-making, I specialize in translating complex data sets into actionable insights, enabling organizations to make informed choices.
My mission is to improve the overall customer experience by utilizing smart systems, voice of the customer insights, and data visualization techniques. I am passionate about transforming raw data into stories that inspire and empower business success.
