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Director of Beneficiary Experience
Ms. Razan is aleader in digital innovation, boasting over 15 years of experience driving transformative projects across diverse industries including Banking, Healthcare, and Government. Her extensive exposure to varied sectors has enriched her perspective and honed her skills, enabling her to excel in multiple domains.
Armed with a Bachelor's degree in Information Technology from King Saud University and a Master's degree in Business Administration from Al-Faisal University, Razan is a visionary and dynamic individual driven by passion and self-motivation. Her track record includes spearheading large-scale digital transformation initiatives, establishing Innovation Centers and Labs, and pioneering Customer-led Service Maturity Index programs.
Razan's expertise spans Automation, ERP, Design Thinking, Human-Centric Service Delivery, and CX Strategy. She excels in journey design, optimization, and measurement, consistently delivering results that drive organizational growth and success.
With a relentless commitment to translating vision into reality, Razan aspires to be a thought leader who empowers others, shapes industries, and makes a lasting difference in the world.
