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I am a passionate Customer Experience (CX) professional with more than 25 years in this space. Am deeply interested in leveraging CX as a valuable lever for Organizational success in retaining it's existing customers as well as in acquiring new customers effectively. With products and pricing getting commodotized easily, I believe, Customer Experience could enable brands to compete effectively in the marketplace in a differentiated manner. Am looking forward to engage with other CX community experts here and to contribute towards collective enrichment.
