Pauline Bruyel

Since April 1, 2024, I have proudly held the role of Customer Experience Manager at Levi9, a position created specifically for me to lead and shape our CX strategy. With over seven years at Levi9, I’ve evolved from P.A./Office Manager to a strategic connector, driven by a deep passion for customer-centricity and continuous improvement.

To strengthen my expertise, I completed the Postmaster in Customer Experience, Strategy & Organization at Beeckestijn Business School. This academic foundation, combined with hands-on experience, has enabled me to identify key areas where customer energy is lost and where we can turn existing customers into loyal ambassadors and super fans.

My vision is clear: professionalize our CX approach, reduce churn, and elevate customer satisfaction. I aim to lead initiatives that connect teams, uncover customer value, and embed a customer-first culture throughout the organization. With a strong internal network and a creative, motivating leadership style, I’m committed to making CX a strategic driver of growth at Levi9.