Nihan Yazici, CCXP

I am a Customer Success Group Manager at Doğuş Teknoloji, leading a multi-disciplinary team focused on Customer Success, Operational Excellence, CRM/ITSM product ownership, and enterprise-level governance initiatives. With over a decade of experience in customer experience, continuous improvement, and digital transformation, I specialize in designing structured, data-driven systems that elevate service quality and strengthen long-term customer relationships.

My work centers on building customer-driven organizations—transforming Voice of Customer insights into meaningful improvements, implementing standardization across service teams, and developing governance models that align people, processes, and technology. I collaborate closely with C-level leadership and cross-functional teams to drive measurable outcomes, such as increasing customer satisfaction scores, maturing CX capabilities, and optimizing end-to-end service journeys.

Grounded in Lean Six Sigma methodologies and inspired by global CX frameworks, I am passionate about creating organizations that deliver value consistently and empathetically. I believe in blending analytical thinking with human-centered design, and I strive to foster a culture where continuous improvement, customer advocacy, and innovation coexist naturally.