Nicole Wanjiru

Hello, 

My name is Nicole Wanjiru Wanjiku. I am a Kenyan professional within the CX industry. My journey in CX began when I first entered the sales field. I was in my second year of college when I was forced to defer from school due to financial challenges, and I landed my first sales job at Sandstorm Kenya, a retail manufacturing brand. Two months into the role, I got promoted to a supervisor, and once I was able to save enough, I went back to school, where I graduated with a Bachelor's degree in Economics. I got anew role at Kim-Fay East Africa limited another manufacturing brand, as a Sales Operations Coordinator, managing teams both in and out of the country. I then started a logistics business, but one thing that remained constant was my passion and practice of customer service. I developed a passion for it and even spotted a huge gap in customer experience, not only in Kenya, but in Africa as a whole. Thus, I started a customer experience company aimed at boosting retention in Africa. I believe a certification from CXPA would be of huge credibility to me as a professional and to my business.