Natalie Jackson, CCXP

As a Customer Experience (CX) Consultant, Natalie brings over a decade of expertise in optimizing both customer and employee journeys. In 2024, she founded Crescent Consultancy, dedicated to providing end-to-end customer experience design and execution.

Her career spans various industries, where she has held both consulting and in-house leadership roles. She has successfully driven results through large-scale, cross-functional initiatives and transformations. For each engagement, she leverages her extensive experience, a comprehensive toolkit, and the latest trends and insights.

She has a passion for showing up in a way that fosters trust, curiousity, and action for her team and her clients, surfacing the most impactful areas to prioritize, and leads to a culture of CX and EX regardless of size or industry.