Nagarajan Rajasekaran, CCXP

I have 15+ years of experience across Market Research, Customer Experience (CX), and Consumer Analytics, helping organizations translate customer insights into meaningful business decisions.

I currently work as Customer Insights Lead at Dubai Islamic Bank (DIB), partnering with product and service teams to build customer-centric financial solutions for UAE residents. Alongside a strong team, I’ve been closely involved in DIB’s transition toward becoming a more customer-facing, growth-ready brand.

My professional passion lies in bringing customer stories into decision-making. I believe real customer-centricity comes from helping business leaders navigate the nuance behind the data—not just the numbers, but the narratives that explain them.

Previously, I worked as an Expert Management Consultant at Boston Consulting Group (BCG), supporting tech startup founders in solving complex business challenges. Before that, I spent over a decade with 4SiGHT Research, contributing to its evolution from a boutique firm to a global market research organization, personally accounting for nearly one-third of the company's revenue until 2021.

I care deeply about sustainability, lifelong learning, and continuous improvement. Outside work, I play padel tennis, explore AI tools, and enjoy exchanging ideas—preferably over coffee.

Always open to new conversations. Connect with me on LinkedIn or DM me on Twitter (X): @itsnagarajan.