Members sign in to see contact information.
Sign InIndependent Consultant
Award-winning Independent Consultant
Strategic CX leader with 9+ years of experience designing and scaling customer lifecycle and digital operating models across complex B2B and regulated environments. Partnered with cross-functional leaders to align $500M–$3.5B+ customer portfolios through segmentation, VOC frameworks, KPI frameworks, and executive reporting—driving retention, expansion readiness, and operating efficiency.
Known for translating customer and performance data into clear planning models, investment recommendations, and reusable playbooks that accelerate time-to-value and support resilient, customer-first digital transformation. Brings a curious, adaptive approach to evolving strategy and changing business priorities.
Co-author of Amazon best-seller CX5. Vice Chair, Inclusive CX Committee (CXPA). Global CX speaker and educator with 65+ industry events, podcasts, and publications. Guest lecturer and mentor to 250+ students across Europe, the Middle East, the US, and Canada.
