Olga Guseva, CCXP

Thought leader in customer experience, co-author of 2 international bestsellers, blogger, keynote speaker, consultant

• Member of CXPA Regional Council


• Managing partner of Integria Consult


• 2020 TOP 150 Global CX Thought Leader


• CXPA recognized trainer (Member of Customer Experience Consultancy team)


• Market Culture MRI certified partner


• Judge at numerous CX competitions: Russian CX Awards, International CX Awards, СХ Leader of the Year, DACH CX Awards, Russian CX World Awards


• Senior Member of Board of Directors of Customer Institute


• CCXP


•  Ph. D., МВА


• Author of corporate CX blog at t.me/integria_ru, https://integria.ru/blog