Mohammed Abdelhalim, CCXP

Mohammed Abdelhalim, CCXP, PMP – Bio

Mohammed Abdelhalim is a Certified Customer Experience Professional (CCXP) and Project Management Professional (PMP). He currently serves as the  Customer Experience Consultant at RMG and assigned to ZATCA IT governance project in Riyadh, KSA.

He began his career as a field maintenance engineer, where he gained practical skills in teamwork, commitment, problem-solving, working under pressure, and meeting deadlines. He later moved to the Core Department, where he enhanced his abilities in communication, analytical thinking, critical problem-solving, and effective idea presentation.

Transitioning into Core Planning, he expanded his expertise in strategic planning, solution design, project management, and business case development.

In 2016, Mohammed began his journey in Customer Experience (CX) at Zain Sudan, where he contributed to driving a cultural transformation that improved the overall customer experience across the organization.

He believes the Sudanese telecom sector leads the market in adopting CX practices due to high competition in price and technology. However, other sectors like banking, aviation, and ride-hailing are still in the early stages of embracing CX-focused transformations.

During his Head of Cutomer Experience role at United Capital Bank, Mohammed introduced the concept of hospitality in service—treating customers as valued guests rather than mere consumers. This initiative was highly appreciated by the CEO, leadership team, and colleagues for successfully transforming the organizational culture.

In 2021, he earned the CCXP certification, strengthening his credibility as a CX leader and enabling him to connect with a global network of CX professionals.

Despite Sudan’s political and economic challenges, Mohammed continues to make a positive impact by aligning customer experience strategies with overall business goals. His work focuses on improving customer loyalty, especially among high-value customer segments.

He is recognized for his adaptability, resilience, and forward-thinking mindset, and his initiatives are guided by:

• Strategic vision


• Human-centered design


• Empathy and collaboration

Mohammed aspires to collaborate with CX professionals worldwide, particularly in New York, London, Qatar, and other regions where human dignity and equality are valued.