Edward Lopez, CCXP

Hello CXPA Community!

I am a Certified Customer Experience Professional (CCXP) with a deep passion for human-centered design, strategic journey architecture, and cultivating the next generation of CX talent. Currently, I serve as Senior Vice President and Director of Journey Architecture & Business Relationship Leader at Truist, where I focus on bridging complex business strategies with seamless, impactful client experiences.

My Core Passions in the CX Space:

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  Strategy & Journey Architecture: I thrive on taking complex, heavily regulated ecosystems and transforming them into elegant, intuitive, and intentional end-to-end client journeys.

  
  


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  Advancing Inclusive CX: Truly great customer experience must be accessible to everyone. I am deeply committed to driving the evolution of our practice to ensure inclusivity is woven into the very fabric of experience design. I am proud to lead the Inclusive Customer Experiences Committee in the CXPA.

  
  


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  Developing Future Leaders: I believe our industry's future depends on how we inspire, mentor, and elevate the professionals coming up behind us. I am passionate about coaching, sharing frameworks, and developing future CX leaders both within my organization and across our global community.

  
  

I look forward to connecting, collaborating, and learning alongside all of you as we continue to elevate the impact of customer experience worldwide!