Alex Reis, CCXP

I am a Certified Customer Experience Professional (CCXP) with over 10 years of expertise in Customer Experience Management, Strategy, and Business Transformation.

I help organizations reduce churn, boost retention, and drive operational efficiency by applying Voice of the Customer programs, journey design, and agile methodologies.

As a vice leader of the CXPA European Regional Council, I collaborate globally to advance best practices in CX. My track record includes award-winning projects in digital and omnichannel experiences, always translating insights into tangible business results.

I believe true competitive advantage comes from a customer-centric mindset — turning strategy into impact and data into decisions.

Let’s connect to explore how I can help elevate your Customer Experience strategy to the next level.