Moses Duma, CCXP

An experienced CX leader, with experience in Customer Insights management; Customer Experience strategy development and execution; Customer engagement and marketing; Product value management, Management of partners and CVP development - across Banking; Insurance and Investments. I have proven ability to build high performing teams and form strong relationships with stakeholders leading to profitable product performance and high NPS results. Understanding what matters to customers is central to me to innovate and influence business investment and execution towards truly customer centric capabilities.