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Director Digital Product & Customer Experience
I lead Digital Product & Customer Experience at Central Insurance, building CX as a core strategic capability—not just a program, but a discipline that drives competitive advantage.
After nearly 20 years leading digital transformations for P&C insurers at Deloitte (AIG, Pekin, Hamilton, W.R. Berkley), I joined Central to architect their policyholder experience strategy from the ground up. I believe the next wave of insurance differentiation will come from experience, not price.
