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Chief Customer Experience Analyst
Martha Brooke is a CCXP and Six Sigma Black Belt. She leads Interaction Metrics, a customer and employee feedback agency known for its third-party, objective approach. The LA Times calls her a vocal critic of survey culture — because she finds too many surveys are biased, generic, and a chore to take.
Martha and her team build surveys that engage customers while getting to the heart of how they feel and what they think.
Customer experience, measured — since 2004.
