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CEO and Founder
Mark Slatin is a leading voice in the customer experience space, known for empowering CX leaders to earn trust and lead meaningful change.
A Certified Customer Experience Professional (CCXP) and former board member of the Customer Experience Professionals Association (CXPA), Mark is deeply committed to advancing the profession. He is a contributing author to CXPA's CX: Beyond the Box.
He is the creator of The Trusted Guide Training Series, developed in partnership with CXPA and available on their platform for CCXP recertification credit. The series includes the Trusted Guide Roadmap™ Master Class and Becoming a Trusted Guide Essentials Course, which equip CX professionals with the tools to confidently secure executive buy-in and drive transformation.
Mark serves as a Professor of Practice at Michigan State University in the nation's only Master of Science in Customer Experience Management program, where he brings real-world CX leadership into the classroom.
He's also the host of The Delighted Customers Podcast, named a Top 10 Trending Business Podcast by Forbes and consistently ranked in Apple's Top 20 Management Podcasts. The show has surpassed 150 episodes and over 1,200,000 downloads.
Previously, Mark led CX at Sandy Spring Bank for over a decade, where his team earned multiple CX Innovation Awards and national recognition from Forbes and American Banker.
