Mark Slatin, CCXP

Mark Slatin, CCXP, is a customer experience leader, educator, author, and podcast host known for helping leaders earn trust, gain executive support, and lead meaningful change.

A former member of the CXPA Board of Directors, Mark remains deeply committed to advancing the customer experience profession. He is a contributing author to CX-PRO: Beyond the Basics and has been recognized by CX Magazine as one of the Top 25 CX Leaders.

Mark is an Affiliate Instructor at Loyola University Maryland’s Sellinger School of Business, where he teaches Customer Experience Management. He previously served as a Professor of Practice in Michigan State University’s Master of Science in Customer Experience Management program.

Mark is the creator of The Trusted Guide Series, developed in partnership with CXPA and available through the CXPA education catalog for CCXP renewal credit. The series includes the Trusted Guide Roadmap™ Master Class and Becoming a Trusted Guide Essentials Course, which help CX professionals earn stakeholder trust, secure executive support, and lead sustainable customer-centered change.

Mark hosts The Trusted Guide Podcast, formerly The Delighted Customers Podcast. Recognized by Forbes as a Top 10 Trending Business Podcast and ranked among Apple’s Top 20 Management Podcasts, the show has generated more than 1.3 million downloads since its launch in 2022.

Previously, Mark led customer experience at Sandy Spring Bank for more than a decade. During his tenure, the organization earned multiple CX Innovation Awards and national workplace and industry recognition from Forbes, American Banker, and The Washington Post.

Mark is also a co-founder of Empios Health, which helps healthcare professionals strengthen communication, trust, and the human experience of care.