Lynn Hunsaker, CCXP

Hi, I'm Lynn! We multiplied customer experience value with 100+ giant gains every year. We saved customers and ourselves millions of hours and dollars. By increasing our operational alignment to customers (embedding CX in how our business is run), we grew our 2X revenue leadership.
- In Strategic Planning at Sonoco: VoC Manager.
- At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

Prove CX value? Connect to corporate strategy? Stop spiraling costs? Engage execs? Boost EX? . . . Yes! ClearAction clarifies actions to simplify this. We make it easy and affordable for your whole team to learn together for shared vision and synergy. We empower you to expertly tailor your own roadmap. Discover quick, effective methods at ClearAction.com.

#1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.

3 e-handbooks (Kindle) include Innovating Superior Customer Experience.

Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.

1st in the world to benchmark B2B CX practices globally (5 year study).

1st in the world to benchmark marketing operations practices.

1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.

Created a customizable unique:
- Customer health score model
- CX maturity model, assessment, roadmap, and playbook
- Marketing maturity model, assessment, roadmap, and playbook

See more at 𝗖𝗹𝗲𝗮𝗿𝗔𝗰𝘁𝗶𝗼𝗻.𝗰𝗼𝗺

Past Director: CXPA Board
Past President: Silicon Valley AMA (Chapter Excellence Award)
Past President: Bay Area Association for Psychological Type (2 terms)

Certified Customer Experience Professional (CCXP)
Professional Certified Marketer
Certified Quality Manager
Certified MBTI Practitioner
Certified California Teacher (SSAT, BEST)

Top 25 Customer Success Influencers
Top 30 Customer Service Professionals
And dozens of other lists since 2008