Álvaro Pérez Fernández, CCXP

Since 2006, Álvaro has built a management-focused career, holding several leadership roles —including two CEO positions— in companies specializing in service outsourcing, ICT integration, and software development. Throughout his executive career, he served as Operations Manager at Isbel, leading projects and services across Latin America; as CEO of Synapsis Smart Outsourcing, one of Uruguay’s leading BPOs; and as CEO of Hey Now!, a start-up that developed one of the main chatbot platforms in Latin America.

He is currently Partner and Principal Consultant at Xn Partners, where he leads the consulting team and supports organizations across multiple industries in their strategic planning and in designing management systems that connect strategy with everyday action, keeping the customer as the central focus and purpose. His work is centered on helping organizations build the capabilities needed for sustainable growth by strengthening leadership, culture, and processes so that strategies effectively translate into results. He also serves as Facilitator Advisor for the Leadership and Management Development Program (PDLG).

Álvaro holds a degree in Electrical Engineering and a postgraduate diploma in Technology Management from Universidad de la República, an MBA from IEEM (Universidad de Montevideo), completed the Breakthrough Customer Experience Strategy program at MIT Sloan School of Management, and is a Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA).